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Frequently Asked Questions

How does pickup and delivery work?

For one‑time services, you choose your pickup day during booking. For subscription customers, pickups occur every Tuesday and Wednesday, and deliveries are every Friday and Saturday.

What is your turnaround time?

Our standard turnaround is 72 hours. Express service is available for a 24‑hour turnaround.

Do I need to sort my laundry?

No — we handle sorting, washing, drying, and folding. If you have special instructions, include them in your booking notes.

How should I prepare my laundry for pickup?

Place your laundry in any bag of your choice. We’ll return everything in our premium Sudzara packaging.

Do you offer subscription plans?

Yes — weekly, bi‑weekly, and monthly plans are available. Subscription billing is set up individually after booking to ensure your plan and load size are customized to your needs.

Do you wash comforters?

Yes — comforters are available as an add‑on service with flat pricing by size.

How do I pay?

After submitting your booking request, you’ll be directed to our secure payment page for one‑time services and add‑ons. Subscription payments are set up individually after booking.

What areas do you serve?

We currently serve Charles County, MD and surrounding areas. Additional service zones will be added soon.

How do I contact you?

Phone: 1‑800‑282‑9033

Email: Sudzaralaundryco@outlook.com

Instagram: @Sudzaralaundry

Facebook: Sudzara Laundry Co.